Responsible Gaming — 2poker Cares About Your Wellbeing

At 2poker, we take our responsibilities as an online entertainment platform in Malaysia seriously. Responsible gaming is not merely a policy we comply with — it is a core value that guides every decision we make.

We understand that the majority of 2poker players enjoy Sports Betting, slots, Live Casino and lottery as a fun form of entertainment — much like watching a Malaysia Super League match with friends or catching a weekend badminton session. That said, we also recognise that for a small number of people, gambling can become a serious problem with real consequences for themselves, their families and loved ones.

That is why 2poker invests seriously in responsible gaming systems and tools — not because we are required to, but because we genuinely care about the wellbeing of each of our 628,000+ active members. Your wellbeing as a Malaysian player matters more to us than any business gain.

The core principle of responsible gaming that we uphold at 2poker is simple: play for entertainment, not to solve financial problems. Bets should only be placed with money you can afford to lose — surplus funds left over after all essential financial obligations have been met. If playing starts to feel like stress or an obligation, that is a sign it is time to take a break.

Recognising the early warning signs is the most important first step. Problem gambling rarely appears overnight — it typically develops gradually. Here are signs to watch for in yourself or someone you care about:

• Frequently thinking about gambling and planning your next session even while at work or with family
• Needing to bet increasingly larger amounts to feel the same level of excitement
• Feeling anxious, irritable or restless when unable to play
• Repeatedly trying to cut back or stop playing but being unable to do so
• Using gambling as a way to escape from problems, stress, or negative feelings
• Chasing losses — continuing to play after losing in hopes of winning back what was lost
• Lying to family members, friends, or your employer about your gambling activity
• Using money set aside for basic needs (rent, bills, food) to gamble
• Borrowing money or selling belongings to fund gambling
• Losing interest in hobbies, social activities, or responsibilities that used to matter to you

2poker provides a comprehensive set of self-control tools to help Malaysian players manage their gaming activity more effectively. All tools are available in your account at no cost:

It is important to note that increasing a limit (for example, raising your deposit limit) will require a waiting period of 7 days before taking effect — this cooling-off period gives you time to reconsider. However, lowering your limits or activating a self-pause will take effect immediately.

Setting gaming limits at 2poker is straightforward and can be done directly from your account in just a few steps. Here's how:

Sometimes the best thing to do is step away from the game. 2poker offers two main options for players who want to distance themselves from the platform — whether temporarily or permanently:

Self-Exclusion (Temporary):

• Available durations: 1 day, 7 days, 30 days, 90 days, 6 months, 1 year, or 5 years
• Takes effect immediately upon confirmation — no delay
• During the break period, you will not be able to log in, make deposits or play at 2poker
• All marketing communications from 2poker will stop immediately
• A break cannot be cancelled before the set period expires
• Your account balance is safe and will be available once the break period ends

Permanent Self-Exclusion:

• Account is permanently closed and cannot be reopened at your request
• All personal data not required by law will be deleted
• You will not be able to re-register at 2poker using the same details
• Any eligible balance will be returned within 3 business days
• 2poker will flag your identity in the system to prevent re-registration

To activate Self-Exclusion or Permanent Self-Exclusion, go to Account Settings → Responsible Gaming, or contact 2poker support via live chat. We will handle your request with complete confidentiality and respect.

2poker is strictly for adult players aged 18 and above. We take this responsibility very seriously and encourage all parents and guardians in Malaysia to take the following steps to prevent children from accessing online gambling platforms:

• Never Share Your Login Details: Make sure your 2poker account password is kept away from children in your household
• Log Out After Playing: Always log out of your 2poker account after each session, especially when using a shared device
• Use Parental Control Software: Install parental control software that can block access to online gambling sites on devices used by children
• Keep Your Devices Secure: Never leave your smartphone or computer unattended while logged in to your 2poker account
• Educate Your Children: Talk to your children about the risks of gambling and why it is only suitable for adults

If you suspect a child has accessed the 2poker platform, please contact us immediately at support@2poker.top. We will investigate and take appropriate action without delay.

There are many misconceptions about gambling that can lead to unhealthy behaviour. Let's clear up some common myths that Malaysian players often believe:

• Myth: "I've lost so much, I'm bound to win soon." — Fact: Every round or bet is an independent event. Past results have no bearing on future outcomes. This is known as the "Gambler's Fallacy" and it is a dangerous way of thinking.
• Myth: "There's a system or strategy that can beat the casino." — Fact: All casino and slots games at 2poker use certified RNG technology. No betting system can alter the house edge over the long run.
• Myth: "I can stop whenever I want." — Fact: Problem gambling develops gradually. Many people say this but do not realise their habits have already become a dependency. Regular self-assessment is essential.
• Myth: "Playing longer increases your chances of winning." — Fact: Over the long run, the longer you play, the more likely the house edge is to affect your balance. Set a time limit and stick to it.
• Myth: "I only play with spare money, so there's no problem." — Fact: That's a reasonable starting point, but if "spare money" starts to include funds meant for bills, rent or food, then a problem has already begun.

Asking for help is a sign of strength, not weakness. If you or someone you know needs support with a gambling problem in Malaysia, there are several channels available to you:

• 2poker Support: Contact our team via 24/7 live chat for a confidential discussion about using self-control tools, self-exclusion, or permanent exclusion. It is the easiest first step to take.
• Malaysia Mental Health Helpline: Talian Kasih (15999) — a free government counselling service in Malaysia that operates around the clock for a range of issues, including addiction.
• Government Hospitals: Psychiatry departments at Malaysian public hospitals provide counselling and treatment services for addiction issues, including gambling addiction.
• Certified Counsellor: The Malaysian Board of Counsellors (LKM) lists licensed counsellors who can help you address gambling problems professionally.

Remember — seeking help early is far easier than waiting until things get worse. 2poker is with you every step of the way.