Privacy Policy 2poker — How We Protect Malaysian Players' Data

Welcome to the Privacy Policy page 2poker. This policy explains how 2poker ("We", "Platform") collects, uses, stores, and protects your personal information ("Player", "You") when you use our platform at https://2poker.top.

2poker operates in accordance with the requirements of Personal Data Protection Act 2010 (PDPA Malaysia) and we take your privacy very seriously. We believe that player trust is our most valuable asset — and that trust starts with being transparent about how we handle your personal information.

This Privacy Policy applies to all 2poker services, including Sports Betting (Malaysian Super League football, EPL, badminton, IPL cricket, e-sports), slots, Live Casino, lottery, and all financial transactions made through the Malaysian payment methods we support.

2poker collects personal data through several channels — directly from you during registration and use, and automatically through our platform technology. The categories of data we collect are as follows:

2poker does not collect credit or debit card details directly — all payments are processed via Malaysian eWallets (Touch 'n Go, GrabPay, Boost, ShopeePay), DuitNow, or FPX, each with their own security systems.

2poker only uses your personal data for legitimate and necessary purposes. We do not use your data for anything unrelated to the services we provide to you. The purposes for which data is used are as follows:

• Account Management: To create and maintain your 2poker account, verify your identity, and process your login securely
• Transaction Processing: To process your deposits and withdrawals via your chosen Malaysian payment method, including Touch 'n Go eWallet, GrabPay, DuitNow and FPX
• Service Provision: To give you access to Sports Betting, slots, Live Casino and lottery on the 2poker platform
• Security & Fraud Prevention: To detect and prevent fraudulent activity, money laundering, and platform abuse
• Service Communications: To send you important notifications regarding your account, transactions, betting results and policy updates
• Customer Support: To enable the 2poker support team to help you resolve issues or answer your enquiries
• Responsible Gaming: To monitor gameplay patterns and reach out to players who may need support related to responsible gaming
• Legal Compliance: To comply with Malaysian legal requirements, including PDPA 2010 and other mandatory reporting obligations

2poker does not sell, rent, or trade your personal data to any third party. However, in certain limited situations, we may need to share your information with the following parties:

• Payment Providers: Required transaction information will be shared with eWallet providers (Touch 'n Go, GrabPay, Boost, ShopeePay), DuitNow, FPX, or the Malaysian bank you use to process deposits and withdrawals. These providers have their own privacy policies and are subject to Malaysian financial security standards.
• Game Software Providers: Required game data may be shared with the slots and Live Casino game providers partnered with 2poker to ensure accurate match resolution and winnings processing.
• Authorities: 2poker will disclose personal data to Malaysian authorities (police, courts, or regulatory bodies) when required by law or a valid court order.
• Technical Services: Third-party technical service providers that assist in operating the 2poker platform infrastructure may have limited access to data required for their functions, subject to strict confidentiality agreements.

In all data sharing instances described above, 2poker ensures that recipients operate in accordance with data protection standards equal to or exceeding the requirements of the Malaysian PDPA.

2poker continually invests in security infrastructure to protect our players' personal data. The security measures we have in place include:

• 256-bit SSL Encryption: All communications between your device and 2poker's servers are protected by 256-bit SSL/TLS encryption — the same standard used by Malaysia's major banking institutions such as Maybank and CIMB
• Stored Data Encryption: Sensitive information stored in 2poker's database, including passwords and identification details, is encrypted using industry-recognised encryption algorithms.
• Two-Factor Authentication (2FA): Players are encouraged to enable 2FA to add an extra layer of security to their 2poker account
• 24/7 Monitoring: 2poker's security systems are monitored around the clock to detect and respond to any unauthorised access attempts or suspicious activity.
• Access Controls: Only authorised 2poker staff with a legitimate business need may access players' personal data, and all access is logged and audited
• Security Testing: 2poker's infrastructure undergoes regular security testing by independent experts to identify and address any vulnerabilities

2poker uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the 2poker website.

Types of cookies used by 2poker:

• Essential Cookies: Required for core 2poker platform functions such as login session verification and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Helps us understand how players use the 2poker platform — which pages are visited most, how long they stay, and any errors that occur. This information is used to improve the platform.
• Functional Cookies: Saves your preferences such as language and display settings so you don't have to reconfigure them each time you use 2poker.
• Marketing Cookies: Only used with your consent. Enables 2poker to show you relevant promotions and offers based on your activity.

You can manage and delete cookies through your browser settings. However, disabling certain cookies may affect the functionality and your overall experience on the 2poker platform.

2poker retains your personal data for as long as it is needed for the purposes outlined in this Privacy Policy, or as required under Malaysian law. Our data retention policy is as follows:

• Active Account Data: Retained for as long as your 2poker account remains active and you continue to use the platform
• Financial Transaction Records: Retained for a minimum of 7 years after the transaction date, in accordance with Malaysia's financial reporting requirements
• Identity Verification (KYC) Data: Retained for the duration of the active account, plus 5 years after account closure for legal compliance purposes
• Support Communication Records: Retained for 2 years after case resolution, for reference and service quality purposes
• Security Logs: Retained for 1 year for fraud detection and security analysis purposes

Once the retention period has expired or the data is no longer required, 2poker will securely delete or anonymise the data in accordance with industry standards.

Under the Personal Data Protection Act 2010 (PDPA Malaysia) and 2poker's commitment to privacy, you have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal data we hold about you. 2poker will provide this information within 21 days of the request.
• Right to Rectification: If you find that the personal data we hold about you is inaccurate or out of date, you have the right to request a correction. Updates will be carried out within 14 days.
• Right to Erasure: Under certain circumstances (for example, if data is no longer needed for its original purpose), you may request the deletion of your personal data. Deletion is subject to mandatory retention requirements stipulated under Malaysian law.
• Right to Restrict Processing: You may request that the processing of your data be restricted in certain circumstances, such as when you are disputing the accuracy of your data.
• Right to Withdraw Consent: For data processing that relies on your consent (such as marketing communications), you may withdraw that consent at any time without affecting your right to use 2poker's services.
• Right to Lodge a Complaint: If you believe that 2poker has violated your privacy rights, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or contact us directly at support@2poker.top.

2poker is an online entertainment platform intended exclusively for adults aged 18 years and above. We do not knowingly collect or process personal data of individuals under the age of 18.

If you believe a minor has registered for or is using the 2poker platform, please contact us immediately at support@2poker.top. We will investigate and promptly delete all related data upon confirmation.

Parents and guardians are responsible for ensuring that children in their care do not access the 2poker platform. We encourage the use of parental control software to block access to online gambling sites.

2poker reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, applicable laws, or new operational requirements. All amendments take effect upon publication of the revised version on the 2poker website.

When significant changes are made to this Privacy Policy, 2poker will:

• Displaying a clear notice on the platform's homepage at least 14 days before any amendments take effect
• Sending notifications to the registered email addresses of all active 2poker members
• Updating the "Last Updated" date at the top of this document

Continued use of the 2poker platform after the effective date of any amendment constitutes acceptance of the updated Privacy Policy. If you do not agree with the changes, you may request account closure by contacting 2poker support.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how 2poker handles your personal data, please contact us through the following channels:

• Email: support@2poker.top — use the subject line "Privacy Enquiry" to expedite your response
• Live Chat: Available 24 hours a day, 7 days a week — our team is ready to assist in Bahasa Melayu
• Response Time: We are committed to responding to all privacy-related enquiries within 72 hours and resolving cases within the timeframe stipulated by the Malaysia PDPA

For formal complaints that cannot be resolved through 2poker's support channels, you have the right to refer the matter to the Department of Personal Data Protection Malaysia under Malaysia's Ministry of Communications and Digital.